If the problem persists and the device is still locked Another way is to disconnect the power from the device (power cycling it). Go to the reboot section and click the reboot the camera button. Additionally, you can restart the camera by physically disconnecting and reconnecting the power cord (called “power cycling the camera). If you’re logged in on the device via the web browser, then most likely the session is still valid and the camera won’t log you out. The easy solution is very simple: all you have to do is wait for 30 minutes or reboot the device. This error shows even on the phone on apps such as Hik-Connect, iVMS-4500, Guarding Vision, and other brands that use Hikvision OEM devices. If you suspect something, we recommend changing the password immediately and creating a stronger one.

Or someone really is trying to access your recorder, let’s say your wife is trying to access the device and she’s accidentally using an incorrect password. In a few cases, there are network issues between your phone and the recorder and the device is not recognizing the password, even if the phone app is using the correct password.Īlso, there are all sorts of viruses and software out there, that randomly scan the internet and if they find valid IPs and ports they’ll try to access the device by using the default password (many users don’t even bother to change the default password). There are many reasons why your device is getting locked. However, this “someone”, most of the time is not a real person. The device will be locked after 4 failed login attempts”. If local access is not possible, the only option is to wait until the lockout is over.įor example, the message on the screen reads “Incorrect user name or password.

Only local access (at the actual recorder) will be possible.

This means no remote access is possible during this time. Someone tried to access your system remotely and typed the wrong password 5 times.Īs a precaution, the Hikvision software will lock the device for 30 minutes.

The error message “the device is locked” while attempting to access your Hikvision recorder remotely via your iVMS-4500 app, is an indication that there were at least 5 failed incorrect password attempts.

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